Refund policy

At Onebag.pk, customer satisfaction is important to us. We aim to provide high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

Customers may request a return or exchange if the following conditions are met:

  • The request is made within 7 DAYS of delivery

  • The product is unused, unworn, and in its original condition

  • Original tags, packaging, and accessories are included

  • The item is not damaged due to customer misuse or negligence

  • Proof of purchase or order confirmation is provided

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

Return or exchange requests must be submitted within 7 DAYS from the date of delivery.

Requests submitted after this period may not be eligible for return, refund, or exchange.

To initiate a return request, please contact us at:

onebag.pk@gmail.com

3. Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved:

  • Refunds will be processed using the original payment method where applicable

  • Cash on Delivery (COD) refunds may be processed through bank transfer or another agreed method

  • Refunds may take up to 7-14 Business Days to appear depending on banks or payment providers

Shipping charges are generally non-refundable unless the return is due to our error.

4. Exchange Options

We may offer exchanges for:

  • Incorrect products

  • Damaged items

  • Size or color issues (if applicable)

  • Manufacturing defects

Exchange requests are subject to product availability.

If the requested replacement product is unavailable, we may offer:

  • Store credit

  • Alternative replacement

  • Refund (where applicable)

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Order number

  • Clear photos/videos of the issue

  • Description of the problem

After review, we will provide an appropriate resolution which may include:

  • Replacement

  • Exchange

  • Partial refund

  • Full refund

where applicable.

6. Non-Returnable Items

The following items may not be eligible for return or refund:

  • Used or damaged products caused by customer handling

  • Products without original packaging or tags

  • Customized or personalized items

  • Clearance, discounted, or promotional items (if stated)

  • Gift cards or digital products (if applicable)

We reserve the right to determine return eligibility after inspection.

7. Return Shipping Costs

Customers may be responsible for return shipping costs unless:

  • The wrong item was shipped

  • The product arrived damaged or defective

  • The return is due to our error

We recommend using a trackable shipping service for returns, as we are not responsible for lost return shipments.

8. Refused or Failed Deliveries

If an order is refused by the customer or returned due to incorrect shipping information, additional delivery charges may apply for re-shipment.

Shipping fees may be deducted from eligible refunds where applicable.

9. Cancellation Policy

Orders may only be canceled before shipment confirmation.

Once an order has been shipped, cancellation requests may no longer be accepted.

10. Changes to This Policy

We reserve the right to modify or update this Return & Refund Policy at any time without prior notice.

Changes become effective immediately upon posting on the website.

Customers are encouraged to review this policy periodically.

11. Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Onebag.pk
Email: onebag.pk@gmail.com
Phone: +92 315 4240786
Website: https://onebag.pk/