Thank you for shopping with. We are committed to delivering your orders efficiently and providing a smooth shopping experience. Please read our Shipping Policy carefully to understand how we process, ship, and deliver orders.

1. Order Processing Time

We aim to process all orders within 1–3 working days after payment confirmation.

Orders are typically processed during regular business days only, excluding:

Sundays
Public holidays
National holidays
Unexpected operational closures

Please note:

Orders placed after business hours may be processed on the next working day.
During high-demand periods, sales events, or holidays, processing times may be slightly delayed.

Customers will receive confirmation once the order has been successfully processed.

2. Shipping Methods Available

We may offer one or more of the following shipping methods depending on your location:

Standard Shipping
Express Shipping
Cash on Delivery (COD) (Most prefered)
Local Courier Delivery

Shipping options available for your order will be displayed during checkout.

We work with trusted courier and logistics partners to ensure reliable delivery service.

3. Delivery Timeframes

Estimated delivery times may vary based on your location and selected shipping method.

Typical delivery estimates:

Major Cities: 3-5 BUSINESS DAYS
Other Areas: 5-8 BUSINESS DAYS
Remote Locations: Delivery may require additional time

Please note that delivery timelines are estimates only and are not guaranteed.

Delays may occur due to:

Weather conditions
Courier issues
Public holidays
Security checks
High order volume
Incorrect shipping information
Events beyond our control

4. Shipping Costs

We currently offer free standard shipping on eligible orders within Pakistan.

Any applicable shipping charges, if required, will be clearly displayed during checkout before payment confirmation.

Please note:

Additional delivery charges may apply for remote or special service areas.
Express shipping options, if available, may include additional charges.
Promotional free shipping offers may be subject to minimum order requirements or limited-time campaigns.

We reserve the right to update shipping charges and delivery terms at any time without prior notice.

5. Tracking Information

Once your order has been shipped, you may receive:

A shipping confirmation email
Tracking number
Courier details

Tracking information may take some time to become active after shipment.

Customers can use the provided tracking number to monitor delivery progress through the courier’s website.

6. Delivery Issues and Delays

If your order is delayed, lost, or marked as delivered but not received, please contact us promptly at:
Email: onebag.pk@gmail.com

We will work with the courier partner to investigate the issue.

Please note:

Delivery delays caused by courier companies are outside our direct control.
Customers are responsible for providing accurate shipping information.
We are not responsible for failed deliveries due to incorrect addresses or unavailable recipients.

If a package is returned to us due to failed delivery attempts or incorrect information, additional shipping charges may apply for re-delivery.

7. Damaged or Incorrect Orders

If you receive:

A damaged item
An incorrect product
A missing item

please contact us within 2-Days of delivery with:

Order number
Clear photos of the issue
Description of the problem

We will review the issue and provide an appropriate resolution where applicable.

8. International Shipping

Onebag DOES NOT currently offer international shipping.

If international shipping is available:

Delivery times vary by destination country.
Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.
International delivery delays may occur due to customs processing.

International shipping costs will be displayed during checkout where applicable.