Terms of service

Welcome to Onebag. These Terms of Service (“Terms”) govern your access to and use of our website, products and services.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or using the website under parental supervision.
  • The information you provide is accurate and complete.
  • You will comply with all applicable laws and regulations.

2. Account Terms

To access certain features, you may be required to create an account.

You agree to:

  • Provide accurate and updated information
  • Maintain the confidentiality of your account credentials
  • Be responsible for all activities under your account
  • Notify us immediately of unauthorized access or security breaches

We reserve the right to suspend or terminate accounts that violate these Terms or engage in suspicious activity.

3. Pricing and Payment

All prices listed on the website are displayed in [CURRENCY] unless otherwise stated.

We reserve the right to:

  • Modify product prices at any time without prior notice
  • Correct pricing errors or inaccuracies
  • Cancel orders affected by incorrect pricing

Payments must be completed through approved payment methods available on the website.

Orders will only be processed after successful payment authorization.

Applicable taxes, shipping fees, and other charges may be added during checkout.

4. Product Descriptions

We strive to ensure that product descriptions, images, pricing, and specifications are accurate.

However, we do not guarantee that:

  • Product descriptions are completely error-free
  • Colors displayed on devices perfectly match actual products
  • All product information is always current and complete

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

5. Order Acceptance and Cancellation

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel any order at our discretion
  • Limit product quantities
  • Cancel orders suspected of fraud or unauthorized activity
  • Request additional verification before processing orders

If your order is canceled after payment has been processed, an appropriate refund will be issued.

6. Shipping and Delivery

We aim to process and ship orders within [BUSINESS DAYS].

Delivery timelines are estimates only and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Incorrect shipping information
  • Events beyond our control

Customers are responsible for providing accurate shipping details.

We are not liable for delays caused by third-party shipping providers.

Risk of loss and ownership of products transfers to the customer upon delivery.

7. Returns and Refunds

Our return and refund policies are subject to the conditions stated on our website.

Generally:

  • Return or exchange requests must be made within 7 days of delivery. 
  • Products must be unused and in original packaging
  • Certain items may not be eligible for return due to hygiene, customization, or promotional conditions

Refunds, if approved, may take several business days to process depending on the payment provider.

Shipping charges may be non-refundable unless otherwise stated.

For return requests, contact us at:
Email: onebag.pk@gmail.com
WhatsApp: +92 315 4240786

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Images
  • Graphics
  • Product designs
  • Text
  • Website layout
  • Branding materials

are the property of Onebag or its licensors and are protected by intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without prior written permission.

9. Prohibited Uses

You agree not to use the website for any unlawful or prohibited activities, including:

  • Violating any laws or regulations
  • Engaging in fraud or deceptive practices
  • Attempting unauthorized access to systems or accounts
  • Uploading malicious code or viruses
  • Interfering with website functionality
  • Misusing customer or company information
  • Harassing, abusing, or harming others
  • Using automated systems to scrape or collect data

Violation of these Terms may result in account termination and legal action.

10. Third-Party Services and Links

Our website may contain links to third-party websites or services.

We do not control or endorse third-party services and are not responsible for:

  • Their content
  • Policies
  • Security
  • Transactions
  • Data practices

Your use of third-party services is at your own risk.

11. Disclaimer of Warranties

Our website and services are provided on an “as is” and “as available” basis without warranties of any kind.

We do not guarantee that:

  • The website will always be available or uninterrupted
  • The website will be free from errors or viruses
  • Products or services will meet all expectations

To the fullest extent permitted by law, all implied warranties are disclaimed.

12. Limitation of Liability

To the maximum extent permitted by law, Onebag and its affiliates shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Loss of profits
  • Loss of data
  • Business interruption

arising from the use of our website, products, or services.

Our total liability for any claim shall not exceed the amount paid by the customer for the relevant order.

13. Indemnification

You agree to indemnify and hold harmless Onebag, its employees, directors, affiliates, and partners from any claims, damages, liabilities, costs, or expenses arising from:

  • Your violation of these Terms
  • Misuse of the website
  • Violation of any third-party rights

14. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms or use of the website shall be subject to the exclusive jurisdiction of the courts located in [CITY], India.

15. Changes to These Terms

We reserve the right to modify or update these Terms at any time without prior notice.

Changes will become effective immediately upon posting on the website.

Continued use of the website after updates constitutes acceptance of the revised Terms.

16. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Onebag
Email: onebag.pk@gmail.com
Phone: +92 315 4240786
Website: https://onebag.pk/

17. Entire Agreement

These Terms constitute the complete agreement between you and Onebag regarding the use of the website and supersede any prior agreements or understandings.